SHIPPING, DELIVERY & RETURNS

Shipping Policy

SEATOBAG ("we" and "us") is the operator of (www.seatobag.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Location Coverage

We currently deliver in Singapore only (excluding restricted areas).  Delivery to areas which requires paid access will be charged to accordingly.

Shipping Costs

Shipping cost is a flat fee for Singapore delivery only (excluding restricted areas). Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Orders above S$100 are entitled to free shipment.

Delivery Terms

  • Deliveries are scheduled from 1100 to 1300 each day (except Mondays)

  • Orders completed and paid before 1700 will be delivered on the next business day

  • Orders completed and paid after 1700 will be delivered after 2 business days

Contactless Delivery

Given the nature of our products, it will be best to receive the items during the stipulated delivery hours.  Should the items reach the destination without a visible receiver, we will contact you directly on the mobile phone provided during order confirmation.  We will avoid leaving the frozen items on your doorstep as much as possible. 

Missed Delivery

We will do our best to reach you on all contact details provided.  In case of a missed delivery, a re-delivery fee will apply.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Items Damaged In Transit

If you find any of the items damaged in-transit, if possible, please get in touch with our customer service at +65 6970 2290

 

Customer service

For all customer service enquiries, please phone us at +65 6970 2290

 

Return & Exchange

Due to the sensitive nature of raw materials, we will not be able to accept returns and/or exchanges on our seafood products.

 

Should there be any issue with the received goods that related to packaging and overall quality, please get in touch with us through +65 6970 2290 or email us at contactus@seatobag,com

VISIT US

SINGAPORE

Block 109, Clementi Street 11

Sunset Way Residence

#01-09 Singapore 120109

Tuesday - Sunday | 9am - 7pm

(65) 6970  2290

JOHOR BAHRU

No.2 Jln Horizon Perdana 6 Iskandar Puteri 79100 Johor Bahru, Malaysia

Tuesday - Sunday | 9am - 7pm

(60) 7 287 7089

KUKUP

No.26 Jln Zamrud 2, Pusat Perniagaan Kukup 82300, Kukup, Johor Bahru, Malaysia

Friday - Sunday | 10am - 7pm

MORE INFORMATION

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